Changes in Response to Customer Feedback
Drawing from customer feedback, bus operator input and real-time performance data, the Los Angeles County Metropolitan Transportation Authority (Metro) is rolling out a series of bus service changes effective Sunday, June 22. These service improvements are aimed at enhancing the overall quality, efficiency and convenience of the system and reflect the real-world experiences of riders and operators alike. Twice a year, Metro fine-tunes its bus routes and schedules to adapt to the ever-changing mobility needs of Angelenos. These adjustments are essential to meeting Metro’s NextGen Bus Plan goals, which aim to ensure that the Los Angeles County bus system is fast, frequent, reliable, and accessible.
The changes to Line 296 demonstrate the critical role of customer feedback in the service planning process. When drawing up the route, Metro planners designed Line 296 for optimal driving efficiency, but a technical issue affecting bus stop placement meant the initial routing led to a long, inconvenient walk for some riders wanting to connect to buses. In response to feedback from affected riders, Metro will be adjusting the route slightly to serve extra bus stops for convenient transfer for these riders with minimal impact to other riders. The adjustment is designed to balance the needs of those who ride Metro’s transit system and maximize connectivity.
June 2025 bus service changes are:
Gateway Cities
- Line 62 and 66: Routes will swap segments on Olympic Blvd. and 8th St. in Boyle Heights to reduce travel times.
- Line 258: First weekday northbound trip will begin at Paramount Blvd. and Alondra Blvd. instead of Telegraph Blvd. and Atlantic Rd. for added convenience.
- Line 577: The final southbound stop will move 250 feet east on 7th St. in Long Beach to address operational constraints.
- Multiple lines: Schedule reliability improvements will be implemented on nine bus lines to more accurately reflect real travel conditions, enhance connections and reduce wait times for riders. This includes both the weekday and weekend schedules for Lines 18, 53, 55, 60, 62, 105, 265, 460 and 611.
San Fernando Valley
- Line 296: Rerouted from Figueroa St. to Ave. 26, San Fernando Rd., and Riverside Dr. and added new bus stops to improve connectivity with other bus lines.
- Line 603: Renumbered to Line 93 to align with Metro’s route naming conventions; there will be no change to routing or service levels.
- Multiple lines: Weekday schedule reliability improvements will be implemented on 20 lines, including Lines 92, 94,150, 152, 161, 165, 166, 167, 169, 169, 218, 222, 224, 230, 234, 236, 240, 242, 244, 690, and 761.
- Multiple lines: Weekend schedule reliability improvements will be implemented on 15 lines, including Lines 92, 94, 150, 161, 165, 166, 167, 169, 222, 224, 234, 236, 240, 244 and 690.
San Gabriel Valley
- Line 260: Northbound route revised departing Willowbrook/Rosa Parks Station to improve operations and avoid delay. Four stops on the cancelled segment are discontinued and replaced with four new stops along the new segment.
- Line 605: Southbound route revised along 4th St. to Lorena St. to avoid operational issues with turns on the existing route, resulting in the relocation of the bus stop on 4th St. to the other side of the street on the corner of 4th St. and Fresno St.
- Lines 660 and 662: Route detours in Eaton Fire zone made semi-permanent to ensure schedule reliability.
- Multiple lines: Schedule reliability improvements will be implemented on nine bus lines to more accurately reflect real travel conditions, enhance connections and reduce wait times for riders. This includes both the weekday and weekend schedules for Lines 70, 78, 182, 266, 267, 487, 605, 660, 662 and J Line (910, 950).
South Bay
- Multiple lines: Weekday schedule reliability improvements will be implemented on six lines, including Lines 40, 206, 210, 211, 232, and 246.
- Multiple lines: Weekend schedule reliability improvements will be implemented on 13 lines, including Lines 40, 102, 108, 111, 117, 125, 204, 206, 207, 210, 212, 232 and J Line (910, 950).
Westside/Central LA
- Line 10: Westbound service extended to Santa Monica Blvd./San Vicente Blvd. to enhance transfer connections to Line 4 and other destinations.
- Line 30: The first westbound stop will move to Central Ave. south of 1st St. adjacent to Little Tokyo/Arts District Station to enhance passenger connections and operator access to facilities.
- Line 134 and 602: Route detours in Pacific Palisades fire zone made semi-permanent to ensure schedule reliability.
- Multiple lines: Weekday and Saturday schedule reliability improvements will be implemented on 13 lines, including Lines 2, 4, 10, 14, 16, 20, 28, 33, 35, 134, 217, 602 and 720.
- Multiple lines: Sunday schedule reliability improvements will be implemented on 10 lines, including Lines 2, 4, 10, 16, 20, 33, 134, 217, 602 and 720.
Systemwide Enhancements
To further improve travel times and improve route efficiency, select underutilized bus stops will be discontinued on the following bus lines: 2, 18, 35, 78, 102, 110, 115, 117, 125, 127, 128, 206, 212, 233 and 603.
To view all updates and access new schedules, please visit metro.net/mybus.
About the NextGen Bus Plan
Adopted by the Metro Board of Directors in 2020, the NextGen Bus Plan is Metro’s first comprehensive redesign of the bus system in over 25 years. Developed with input from nearly 20,000 Los Angeles County residents, the plan delivers a simpler bus network that is more aligned with current travel patterns and rider needs. Key goals include doubling the number of frequent lines, increasing service during evenings and weekends, reducing wait times and improving access so that 99% of riders are within a quarter mile of service. NextGen is a data-informed, equity-driven plan to create a faster, more reliable and well-connected transit experience for all.
About Metro
The Los Angeles County Metropolitan Transportation Authority (Metro) is building the most ambitious transportation infrastructure program in the United States and is working to greatly improve mobility through its Vision 2028 Plan. Metro is the lead transportation planning and funding agency for L.A. County and carries nearly 1 million boardings daily on four light rail and two subway lines and 119 bus lines utilizing 2,000 low-emission buses.
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