Be polite and courteous to riders and employees. Give up priority seats to seniors and individuals with disabilities. No harassment: No threats, yelling, or inappropriate behavior. Respect personal space: Keep your items under control.

Pay attention to your surroundings. Follow staff instructions for emergencies or safety concerns. Don’t block aisles, doors, or exits. Prohibited items: No weapons, flammable materials, or dangerous objects. Only service animals or animals in carriers allowed.

No littering, spitting, or creating messes. Food and drinks must be in closed containers. No smoking, vaping, or alcohol use.

Pay your fare before boarding. No eating or drinking while onboard. No loud noises: Use headphones for sound devices. Walk bicycles and scooters through stations, and store them properly.

Written Warnings: For first-time, non-serious violations. Fines: $75 for adults, $40 for minors (with options to reduce through Metro Transit School ( English / Spanish ) or community service). Ejection: You may be removed from Metro vehicles or facilities for violations. Exclusion: Repeated offenses can result in a ban of up to 90 days

Contact Transit Court to dispute a fine or request help. Learn More: Check out Metro’s Safety Hub for detailed resources. Transit School ( English / Spanish ): Learn the rules and get discounts on fines.

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Metro’s Code of Conduct

Your Guide to a Safe and Respectful Ride.

Q: 5. What’s Not Allowed

No disruptive behavior: Fighting, loud noises, or profanity. No loitering: Metro spaces are for transit purposes only. No selling or soliciting without a permit. Don’t hang, climb, or vandalize Metro facilities.

Q: 6. Accessibility Rules

Priority seating is reserved for seniors and individuals with disabilities. Use elevators for strollers, wheelchairs, and carts. Wheelchairs and service animals are welcome.

The Metro Customer Code of Conduct (English / Spanish) ensures a clean, safe, and welcoming environment for everyone. These simple rules help us create a respectful space for every rider, every time.

1. Respect Everyone

Be polite and courteous to riders and employees.
Give up priority seats to seniors and individuals with disabilities.
No harassment: No threats, yelling, or inappropriate behavior.
Respect personal space: Keep your items under control.

2. Stay Safe

Pay attention to your surroundings.
Follow staff instructions for emergencies or safety concerns.
Don’t block aisles, doors, or exits.
Prohibited items: No weapons, flammable materials, or dangerous objects.
Only service animals or animals in carriers allowed.

3. Keep It Clean

No littering, spitting, or creating messes.
Food and drinks must be in closed containers.
No smoking, vaping, or alcohol use.

4. Respect the Ride

Pay your fare before boarding.
No eating or drinking while onboard.
No loud noises: Use headphones for sound devices.
Walk bicycles and scooters through stations, and store them properly.

5. What’s Not Allowed

No disruptive behavior: Fighting, loud noises, or profanity.
No loitering: Metro spaces are for transit purposes only.
No selling or soliciting without a permit.
Don’t hang, climb, or vandalize Metro facilities.

6. Accessibility Rules

Priority seating is reserved for seniors and individuals with disabilities.
Use elevators for strollers, wheelchairs, and carts.
Wheelchairs and service animals are welcome.

7. Consequences

Written Warnings: For first-time, non-serious violations.
Fines: $75 for adults, $40 for minors (with options to reduce through Metro Transit School (English /Spanish) or community service).
Ejection: You may be removed from Metro vehicles or facilities for violations.
Exclusion: Repeated offenses can result in a ban of up to 90 days

8. Help and Support

Contact Transit Court to dispute a fine or request help.
Learn More: Check out Metro’s Safety Hub for detailed resources.
Transit School (English / Spanish): Learn the rules and get discounts on fines.

Safety and Security Hub

Your Guide to a Safe and Respectful Ride.